Origin of firewood: it must come from a forest that follows a management plan

This is an essential part of certified firewood and one of the main priorities. Certified firewood is sourced from native woods which follow a forest management plan approved by CONAF.
What does it mean to have a management plan?
It means that the use and exploitation of the renewable natural resources from a certain territory are regulated in order to get the maximum benefit out of it, guaranteeing at the same time the preservation, conservation, improvement and growth of those resources and their ecosystem (Law Decree N° 701, article 2)

Quality of firewood: it must contain no more than 25 percent humidity

Humidity is always a problem with firewood, because a high percentage of humidity causes serious problems of pollution. If you burn humid firewood, combustion is bad and more smoke than heat is set free. This means it is not efficient because it burns much quicker causing the consumer an additional cost. For this reason, SNCL has set as a standard that firewood should contain not more than 25% of humidity. This would reduce considerably the amount of pollution which goes into the air.
Therefore firewood uses the label of SNCL certification and helps this way to protect our environment and the health of the people.

Consumer information: you have to provide precise and correct information about the product

The majority of the firewood dealers do not give you a bill or a receipt. This means that the consumer is not able to demand his rights. Whereas the dealers who sell SNCL certified firewood do give you a receipt and the buyer can therefore demand all his rights according to the current legislation.
If there should be any questions or complaints, SNCL has set up a mechanism to answer them. If you should not be happy with your purchase, the internal and external procedures are there to solve your problem. But the most important consumers’ right is to get and to demand all the information necessary to make the right purchase. If you buy certified firewood you have all the rights to make your choice and buy good firewood.